Check every delivery when it arrives: count the boxes, look for damage to the outer packaging and compare the products with your packing slip. Report anything that’s missing or damaged within two working days.
Checking your delivery
A short video on unpacking and checking a wholesale delivery.
More from the knowledge base
Production and delivery
Every piece is made to order. This is how production and delivery work.
Returns and damaged products
Personalised products can’t be returned. This is what to do when something arrives damaged.
Caring for oak and walnut
Keep wooden products beautiful for years with a few simple habits.