Returns and damaged products

Personalised products can’t be returned. This is what to do when something arrives damaged.

Because every product is made and personalised especially for you, we can’t take back or exchange orders.

Check before you confirm

Please check the products, quantities and artwork carefully before you confirm your order: that’s exactly what we make.

Damaged or not what you ordered?

Contact us within two working days of delivery, with your order number and a photo, and we’ll sort it out.

Need help?

Can’t find what you’re looking for?

Contact us

Send us a message and we’ll help you personally, usually within two working days.